We have just upraded Unity 3.0.2 to RealSpeak. We have folowed all of the pertinent information concerning the upgrade using the UNity License upgrade and are testing a soon to go live system (we have a couple of days). When you call in to get email you get<br>1) you have a new email<br>2) Sorry this email cannot be read now<br>3) Sorry this system is temporarily unable to complete this call<br>4) GOODBYE<br><br>In that order. I have attached the key dump. THere is no one here that can be using all the ports as there is nobody here but us engineers and the system is not live. What should we be looking at??<br><br><br>Serial Number : XXXXXXXXXXX<br>OEM : Cisco Systems<br>Product : Unity Enterprise<br>Version : 3.0<br>Voice Ports : 8<br>Fax Ports : 0<br>TTS Ports : 2<br>Integration : TAPI<br>Full Languages : 1<br>System Administration Languages : 1<br>Voice Mail Users Licensed : 100<br>Voice Mail Users Current : 42<br>View Mail for Outlook Users Licensed : 100<br>View Mail for Outlook Users Current : 42<br>Fax Mail Users Licensed : 100<br>Fax Mail Users Current : 0<br>TTS Users Licensed : 100<br>TTS Users Current : 40<br>PWA Accesses Licensed : 100<br>PWA Accesses Current : 42<br>Partner Byte 1 : 0<br>Partner Byte 2 : 0<br>Partner Word 1 : 0<br>Partner Word 2 : 0<br>TTS Vendors : L&H RealSpeak<br>Networking : Enabled<br>AMIS : Disabled<br><br>COULD you also please copy galens@netinfosystems.net on any emails<br><br>Thanks<br><br><br>
Yes, we had drunken swede voice and customer ponied up for RealSpeak license. We installed using License manager and stopped and started service and now we get the errors
You need to re-run the setup for Unity. You need to do this because the RealSpeak engine and dictionary is not installed unless the key specifies RealSpeak at install time.
