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New Member

RealSpeak TTS

We have just upraded Unity 3.0.2 to RealSpeak. We have folowed all of the pertinent information concerning the upgrade using the UNity License upgrade and are testing a soon to go live system (we have a couple of days). When you call in to get email you get<br>1) you have a new email<br>2) Sorry this email cannot be read now<br>3) Sorry this system is temporarily unable to complete this call<br>4) GOODBYE<br><br>In that order. I have attached the key dump. THere is no one here that can be using all the ports as there is nobody here but us engineers and the system is not live. What should we be looking at??<br><br><br>Serial Number : XXXXXXXXXXX<br>OEM : Cisco Systems<br>Product : Unity Enterprise<br>Version : 3.0<br>Voice Ports : 8<br>Fax Ports : 0<br>TTS Ports : 2<br>Integration : TAPI<br>Full Languages : 1<br>System Administration Languages : 1<br>Voice Mail Users Licensed : 100<br>Voice Mail Users Current : 42<br>View Mail for Outlook Users Licensed : 100<br>View Mail for Outlook Users Current : 42<br>Fax Mail Users Licensed : 100<br>Fax Mail Users Current : 0<br>TTS Users Licensed : 100<br>TTS Users Current : 40<br>PWA Accesses Licensed : 100<br>PWA Accesses Current : 42<br>Partner Byte 1 : 0<br>Partner Byte 2 : 0<br>Partner Word 1 : 0<br>Partner Word 2 : 0<br>TTS Vendors : L&H RealSpeak<br>Networking : Enabled<br>AMIS : Disabled<br><br>COULD you also please copy galens@netinfosystems.net on any emails<br><br>Thanks<br><br><br>

9 REPLIES
New Member

Re: RealSpeak TTS

Was Realspeak on the Key, in an ealier post you said "We have just upraded Unity 3.0.2 to RealSpeak". Did you upgrade from TTS 3000?

-Dustin

New Member

Re: RealSpeak TTS


Check the Application Log in Event Viewer right after this happens. What error messages are logged?

Also, if you want to be emailed when someone replies, check the "Email all replies to my real email address" checkbox when you post a message.

-Dustin

Anonymous
N/A

Re: RealSpeak TTS

The error in event viewer is

Event Type: Error
Event Source: AvConvMsg_MC
Event Category: Error
Event ID: 10020
Date: 12/4/2001
Time: 2:33:57 PM
User: N/A
Computer: UNITY
Description:
[Thread 0x0000083C] [Port 1]: IAvResMgr::AddRequestBlocking() returned [80040301]. In file h:\CommSvr\Sources\AvConvSubscriber\AvConvSubMsgPlaySvr\AvSTTSSetup.cpp on line 848.


New Member

Re: RealSpeak TTS

What is the history of this system - When you first installed, did you have TTS enabled on your license key?

-Dustin

Edited by dgrant on 12/4/01 12:40 PM.

Anonymous
N/A

Re: RealSpeak TTS

Yup... Text to speech was enabled during install

New Member

Re: RealSpeak TTS

In an ealier post you said "We have just upraded Unity 3.0.2 to RealSpeak". Did you upgrade from TTS 3000?

-Dustin

Anonymous
N/A

Re: RealSpeak TTS

Yes, we had drunken swede voice and customer ponied up for RealSpeak license. We installed using License manager and stopped and started service and now we get the errors


New Member

Re: RealSpeak TTS

Ok, I thought so.

You need to re-run the setup for Unity. You need to do this because the RealSpeak engine and dictionary is not installed unless the key specifies RealSpeak at install time.


-Dustin

Anonymous
N/A

Re: RealSpeak TTS

We also get the following in order:



Event Type: Error
Event Source: AvConvMsg_MC
Event Category: Error
Event ID: 10002
Date: 12/4/2001
Time: 2:40:37 PM
User: N/A
Computer: UNITY
Description:
DoMessageStack returned [0x80004005] on line 117 of file h:\CommSvr\Sources\AvConvSubscriber\AvConvSubMsgStackSvr\AvSPlayMessageStack.cpp

Running conversation SubMenu on Port 1
Subscriber Display Name : Bill Nutt
Subscriber Alias : wnutt

Running conversation SubOldMsgStack on Port 1









Event Type: Error
Event Source: AvConvMsg_MC
Event Category: Error
Event ID: 10002
Date: 12/4/2001
Time: 2:40:37 PM
User: N/A
Computer: UNITY
Description:
PlayMessages(AV_STACK_EMAIL) returned [0x80004005] on line 369 of file h:\CommSvr\Sources\AvConvSubscriber\AvConvSubMsgStackSvr\AvSPlayMessageStack.cpp

Running conversation SubMenu on Port 1
Subscriber Display Name : Bill Nutt
Subscriber Alias : wnutt

Running conversation SubOldMsgStack on Port 1




Event Type: Error
Event Source: AvConvMsg_MC
Event Category: Error
Event ID: 10002
Date: 12/4/2001
Time: 2:40:37 PM
User: N/A
Computer: UNITY
Description:
GetNextMessage returned [0x80004005] on line 779 of file h:\CommSvr\Sources\AvConvSubscriber\AvConvSubMsgStackSvr\AvSPlayMessageStack.cpp

Running conversation SubMenu on Port 1
Subscriber Display Name : Bill Nutt
Subscriber Alias : wnutt

Running conversation SubOldMsgStack on Port 1




Event Type: Error
Event Source: AvConvMsg_MC
Event Category: Error
Event ID: 10020
Date: 12/4/2001
Time: 2:40:33 PM
User: N/A
Computer: UNITY
Description:
[Thread 0x00000C48] [Port 1]: IAvResMgr::AddRequestBlocking() returned [80040301]. In file h:\CommSvr\Sources\AvConvSubscriber\AvConvSubMsgPlaySvr\AvSTTSSetup.cpp on line 848.



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