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Reason code for call activity

CRS 3.0, IPICD enhanced. Does anyone know if, in addition to the reason code for logout and not ready we have the possibilite to create reason code for call activity (purpose of the call such as request, info, complaints) that agent should complete on a per call basis? Thanks in advance!

2 REPLIES
Bronze

Re: Reason code for call activity

You should be able. Probably look in the CAD document.

Blue

Re: Reason code for call activity

This is not an out of the box feature. We have written an app that will accomplish. Contact me at adignan@berbee.com for details.

Thanks

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