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Reason code for call activity

j.bilodeau
Level 1
Level 1

‎04-29-2003 05:20 AM - edited ‎03-12-2019 11:39 PM

CRS 3.0, IPICD enhanced. Does anyone know if, in addition to the reason code for logout and not ready we have the possibilite to create reason code for call activity (purpose of the call such as request, info, complaints) that agent should complete on a per call basis? Thanks in advance!

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rnarayana
Level 5
Level 5

‎04-30-2003 01:26 PM

You should be able. Probably look in the CAD document.

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adignan
Level 8
Level 8
In response to rnarayana

‎05-04-2003 03:26 PM

This is not an out of the box feature. We have written an app that will accomplish. Contact me at adignan@berbee.com for details.

Thanks

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