We are experiencing a simular issue with a customers we deployed. We have a small IVR that puts the user on hold in the queue and plays a message every 60 seconds advising them of there hold time and giving them an option out to voicemail after 3 minutes. We have had some recent complaints that if they are in the queue for 3 to 4 minutes some people are getting the "technical difficulties message" and being dropped.
We have 8 queues and multiple skills per queue. I have not been able to troubleshoot this to any one area or queue but the IVR script for each queue is the same.
Also traffic load may seem to be an issue as we get more complaints during high load days than light days. (Even though it could just be a component of the percentage of users.) We get over 3000 calls a day into this system currently.
Trace the script. Once I traced the script I found some logic issues with how I queued calls within a "hold" loop. Basically I was calling another label from within a loop. When the next step occured it returned back to the original queue loop instead of the new logic.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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