I am using the first line for "personal" extension, this is for voicemail as well. They get confused if they have to hit the line and then voicemail button; go figure. The second line is used for ICD. It works well for me.
I am no guru by any means and most of us are not perfect. My opinion on ICD is the agents personal number and agent number is the same. The reason is that when I turn reports over to their manager it shows how much time is spent on customer calls and personal calls. It works great with voicemail. I have had 3.01 IPCCX up and running for 6 months.
I thought early on about giving out seperate numbers, but for reporting it is perfect.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.