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New Member

Record a voice conversation

Hello,

The custumer has a request for recording a voice conversation between two IP Phones. How can I make it possible? What kind of software do we need?

Thank you for your replys.

Best regards,

Aleksander Kocelj

5 REPLIES
New Member

Re: Record a voice conversation

have you IPCC express installed ?

New Member

Re: Record a voice conversation

Hello

I did not install IPCC. As I heard this is possible in CRS (CRA) Enhanced version and it is not possible in CRS Standard version. Correct me if I am wrong.

Thank you for your reply.

Best regards,

Aleksander Kocelj

New Member

Re: Record a voice conversation

the big problem is that it is going to take something to act as a sniffer & pick up the VOIP packets & then put the conversation back together as a wav file (or some other audio format)... All of the systems that I've seen (including IPCC Express) require you to plug a server into the span port of a switch that's connected to at least one of the phones & run software that grabs the IP Packets out of the span stream...

If you're going for broke, you might take a look at witness systems -- i haven't tried it, but reviews usually rate it high -- http://www.eyretel.com

look under products at full-time recording or look for e-quality contactstore...

New Member

Re: Record a voice conversation

in additon to the witness/eyretel solution there is

http://www.redboxrecorders.com/about.shtml

If recording is the only need I would consider IPCC inappropriate.

The major issue is cost, for there are few inexpensive solutions. How many users conversations need to be recorded? Is this recording reuqired on an ongoing basis or this a rare need for a few calls?

This has worked for limited situations

http://vomit.xtdnet.nl/

New Member

Re: Record a voice conversation

Aleksander,

Converged Software offers the VoiceWarehouse product for recording voice conversations over IP Phones.

http://www.convergedsoftware.com/

Roger

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