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record opening greeting

admin_2
Level 3
Level 3

Under the page of geeeting of OPening greeting, I choose paste file from one file which is a newly recorded wav file. Then I click play and send it to a phone to play it. I can hear the newly recorded message. But if I call the AA number I still hear the original welcome message. What's wrong here? Finally we rename new new file as opening greetingday.wav, then it works. BUt I still don't understand new file has to be the specific file name? Thanks<br><br>

1 Reply 1

Not applicable

did you hit the save button in the SA first before calling into the system? Those greetings aren't actually written through to the StreamFiles until you do that, they're stored in temporary files and copied over when you save.

of course you don't have to name files the same... that'd be a pretty tough administration interface to use!


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)