Recorded old files access in UCCX using Calabrio recording server
Any help or idea appreciated.
We are using UCCX 7.1.5 and QM calabrio server to have agents calls and their screen shots recorded. The files are being backed up by netbackup to a network cluster. Lately the disk started to be full and no new recorded files are being accepted anymore in the calabrio recording server. The recorded files are all backed up and I need to free some space the disk of the server so that it accpets new recorded files.
Supervisors are accessing the historical recorded files which are sotred also on the calabrio server. I need to know how could I access and let the supervisor access the network cluster to retreive the old recorded files as I need to delete them from the server and have the supervisors to access them from their backed up locations.
Can I have any suggestion here please
Right now I am getting the following errors on the calabrio server due to space limitation on the disk
of Error QM2000 which means that the server reached his HDD space threshold and does not take any calls from Desktop PCs until space is cleared up.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.