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Recorded old files access in UCCX using Calabrio recording server


Any help or idea appreciated.

We are using UCCX 7.1.5 and QM calabrio server to have agents calls and their screen shots recorded. The files are being backed up by netbackup to a network cluster. Lately the disk started to be full and no new recorded files are being accepted anymore in the calabrio recording server. The recorded files are all backed up and I need to free some space the disk of the server so that it accpets new recorded files.

Supervisors are accessing the historical recorded files which are sotred also on the calabrio server. I need to know how could I access and let the supervisor access the network cluster to retreive the old recorded files as I need to delete them from the server and have the supervisors to access them from their backed up locations.

Can I have any suggestion here please


Right now I am getting the following errors on the calabrio server due to space limitation on the disk

of Error QM2000 which means that the server reached his HDD space threshold and does not take any calls from Desktop PCs until space is cleared up.



Thank you

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