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Recording Greetings not available

Hello, <br>What rescrictions would not allow the example administrator to record a greeting for a subscriber. While in the subscribers account the recording tool is not available (greyed out). What permissions are required to allow the recording to take place?<br><br>


Re: Recording Greetings not available

There are no rights specific to recording greetings, that's not what you have going on.

It could be a couple different things. Does it do this for all users and call handlers you want to record greetings for (create a new test call handler and try it for that guy). If it's gray for everyone, someone probbly either removed the directory where we store greeting files, changed or removed the share or set the permissions for the share to not allow read/write access for everyone.

Greetings are stored as .STM files under the exchsvr\RES\ directory and there should be a public share for that directory call "Resources". That share should be setup for read/write to everyone. If that's not the case, no greeting records are going to work.

If it's just for a specific user, it might be that the greeting file is hosed up and the media master control is having trouble wtih it. This is pretty rare but in older versions (2.4.5 and back) it was possible to get into this state. You have to pop into DOHPropTest to delete the greeting reference before you can record a new one. If that's the case, ping me at "Jeff@AnswerMonkey.NET" and I'll get you the password for DPT for the day and tell you how to do this.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)

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