Customer is looking for ability to record telephone conversations between customers and their customer reps. I remember something about setting up " live record" but cannot fully recall. This customer already has CCM 3.2.x and Unity VM.
There's currently no live record functionality with CM that Unity can exploit at this time - there was a live record option in Unity that worked with a couple of older analog switches (the switches did most of the heavy lifting with silent barg ins on a trunk call and calling Unity with a special series of DTMFs that would have us start recording on the fly etc...).
I've seen live record functionality with CM on some roadmaps here and there but I don't know if it's committed for any particular release or not. The best I can suggest is to ask your account team to open a PERS for this to make sure the product folks know it's something that folks in the field want.
- Eyretel -- http://www.eyretel.com/ -- has an extremely slick call recording product, which actually records every call on the system but only keeps the calls you "tag". This is very useful for when you need to be able to go "back in time" with your call recording -- for example, if you have an agent and a customer, and the customer gets uppity, you can "go back in time" and see if it was agent-provoked or if it was just a customer with a grudge.
- http://www.mercom.com/ has a product (that I have never seen, personally) called Audiolog which has similar features
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.