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Recording Opening greeting via the handset

We want to record the opening greeting from the handset on a phone instead of a microphone for better sound quality, but we receive errors each time we try. This is on Unity 2.4.6, and CallManager 3.0(8) the errors are as follows:<br><br><br> Active Voice CommServer<br> ====================================================<br> Assertion Failed: HRESULTS 0x80040154:<br><br> File: h:\CommSvr\Sources\TRaP\AvTrapConnectionHolderSvr\<br> AvTrapConnectionHolder.cpp Line: 556<br><br> [Abort] [Retry] [Ignore]<br> ====================================================<br><br> Followed by...<br><br> Active Voice CommServer<br> ====================================================<br> Debug message:<br> Exception Caught!<br><br> File: h:\CommSvr\Sources\TRaP\AvTrapConnectionHolderSvr\AvTrapConnectionHolder.cpp Line: 1677<br><br> [Abort] [Retry] [Ignore]<br> ====================================================<br><br> And then finally...<br><br> Telephone Record and Playback<br> ====================================================<br> Unknown problems are preventing the connection to the server.<br><br> [OK]<br> ====================================================<br><br>Any help would be appreciated. We've been dealing with this problem for a while.<br><br>