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Recording Phone Calls

Hi,

I am runnign 3.34 CCM, and I am wondering how can I record phone calls that occuring through my CCM.

Thanx in advance

2 REPLIES

Re: Recording Phone Calls

Here are links to a few 3rd party partners that provide recording solutions.

Witness Systems

www.witness.com

Nice Systems

www.nice.com

Mercom

www.mercom.com

There is also a built-in feature in Unity 4.0(5) and later called Unity Live Record. It allows you to perform on-demand recording using Unity. Here's a link.

http://www.ciscounitytools.com/HelpFiles/LiveRecord405/LiveRecordAppNote.htm

Hope this helps.

Brandon

Hall of Fame Super Silver

Re: Recording Phone Calls

Besides these big players check out this one:

http://www.call-replay.com/

Chris

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