Recording step doesn't record without terminating key
The subject pretty much says it all. I have a script that records a caller message and stores it in a SQL server, please no comments about the evils of blobs, it's low volume. The problem is if they don't press # after the message it doesn't actually save the message. Am I doing something wrong or is that how it's supposed to work?
Re: Recording step doesn't record without terminating key
If you don't want to wait for a positive confirmation (eg. #) or for the timeout, then it implies that the caller is hanging up.
You can use the On Exception Goto step to catch the ContactInactiveException when a caller hangs up.
When the contact terminates, if a media step is executed that relies on a contact, it will trigger this exception handler. This step will catch the exception and go to the label you have specified. Here you can email out the recorded wav file .
I would strongly recommend that you immediately use the On Exception Clear step to "cancel" the On Exception Goto inside the destination label. This will avoid potentially looping.
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