Recording step doesn't record without terminating key

CCampbell_2 · ‎09-24-2003

The subject pretty much says it all. I have a script that records a caller message and stores it in a SQL server, please no comments about the evils of blobs, it's low volume. The problem is if they don't press # after the message it doesn't actually save the message. Am I doing something wrong or is that how it's supposed to work?

Thanks

Report Inappropriate Content · ‎09-30-2003

Try this out:

Run the script.

(1) Recording your message, press any dtmf key to terminate your recording.

(2) The script will then play "the message is [your messasge], to keep it press 1, to discard it press 2."

(3)Press 1 twice(this is because bug CSCdt93003, the first dtmf key is lost after recording), you should hear "message saved."

yogeswar · ‎10-20-2003

If you don't want to wait for a positive confirmation (eg. #) or for the timeout, then it implies that the caller is hanging up.

You can use the On Exception Goto step to catch the ContactInactiveException when a caller hangs up.

When the contact terminates, if a media step is executed that relies on a contact, it will trigger this exception handler. This step will catch the exception and go to the label you have specified. Here you can email out the recorded wav file .

I would strongly recommend that you immediately use the On Exception Clear step to "cancel" the On Exception Goto inside the destination label. This will avoid potentially looping.

CCampbell_2 · ‎10-20-2003

This sounds like what I need. I'll try this right away. Thanks!

CCampbell_2 · ‎10-20-2003

Do you know where I should add the On Exception Goto to? Should it be in the Unsuccesful branch of the recording step?

Thanks

venkasub · ‎10-20-2003

You need to use the OnException Goto before the Recording step. It is alway's very important to

clear the On Exception Goto's to avoid looping.

Example:

OnException(ContactInactiveException) Goto Label

Recording step

Label

Clear Exception (ContactInactiveException)

Hope this helps

CCampbell_2 · ‎10-20-2003

It did help! Thanks to both of you! My script now functions properly without a terminating key.

Cliff