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New Member

Recording VoIP calls

Does anyone know about a way to record VoIP calls? The idea is to have a way to record sessions of a call center that runs over SoftIPphones. I know how to use a Racal equipment to save analogic calls on a PABX.

I was thinking in a way to do a conference call (automatic) to every call incoming to the SoftIPPhone, joining it to a voice channel at PABX (via an AS5300 VoIP gateway). What do you think? Is there an easier way?

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New Member

Re: Recording VoIP calls

Look at Eyretel- they have done quite a lot of work integrating into Cisco Call Manager and have developed a skinny interface.

www.eyretel.com

New Member

Re: Recording VoIP calls

I installed Eyretel IP Recorder Beta with CCM and it works fine. It records conversations in sterero, each party in one channel.

New Member

Re: Recording VoIP calls

I'm very interested in testing the Eyretel Ip Recorder Beta with CCM. I could not find any references to this product on the eyretel website. Can you direct me to a url to download this beta or a contact to calland request the beta?

Thanks

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