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recover deleted messages - VM only

t.guerriero
Level 1
Level 1

I am wondering how to recover a message or messages deleted by users in a voice mail only environment. They are running Exchange 2K and Unity 3.1.3.

Is the message kept in a default folder somewhere?

Thanks

2 Replies 2

lindborg
Cisco Employee
Cisco Employee

The messages are kept in the deleted items folder, you can get at them with an Outlook client, which is the easiest way to go about this.

The upcoming Message Store Manager will include an option for moving deleted items back into the inbox for users you select which will make this a bit easier for VM only sites not using Outlook...

bmcdonald
Level 1
Level 1

If the Unity System has been configured to place deleted voicemail in the Deleted Items folder of the mailbox ... then all deleted VMs are placed in the mailbox's deleted items.

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