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recurring WebEx meeting (re)scheduling from Outlook

Hi everybody,

I would like to ask how WebEx scheduling from Outlook works and how WebEx updates meetings if they are changed in Outlook especially for recurring meetings.

When somebody schedule recurring meeting from Outlook, it is in fact ONE meeting (one id) with "recurring" parameter created via WebEx Productivity Tools. Very similarily I can schedule meeting directly from WebEx enterprise web page (plan meeting, set reccurence, etc..). This works perfectly, but...

Situation cames in when only one meeting instance from recurring meeting row needs to be rescheduled/postponed. If I change time or date of this one meeting instance in Outlook, it does not update this particular instance of WebEx meeting. I suppose this happens because WebEx works with reccuring meeting as it is in fact only one meeting (with one meeting ID) with exactly defined reccuring parameter.

Does anybody experience simillar situation? I didn't found anything in WebEx documentation..

Thank you,

Jiri

1 REPLY
Cisco Employee

recurring WebEx meeting (re)scheduling from Outlook

Jiri,

For Meeting Center, that is the way it works. This behavior is covered in the WebEx knowledgebase here:

http://kb.webex.com/WBX57229

It is not possible to edit a single occurrence of a recurring  meeting, unless it is a Training Center session using the 'Irregular  recurring sessions' option.

See the workaround below:

I believe the newer WebEx Meetings service does allow the rescheduling of a single occurrence within a series of recurring meetings.

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