Everytime I go into a subscriber's profile in Unity the Media master controls show a red x instead of the playback options. I am running IE 5.5, Unity 2.4 Build 220.127.116.11. I have cleared cache, cookies, uninstalled and reinstalled the browser, set the browser security settings to ZERO, Enbaled active X and also tried setting it to prompt and have had no luck. TAC is not helping, they are telling me that my version isnt supported and keep referring me to microsofts web-site. I saw a few posts here about the same problem, can anyone help?<br><br>thanks<br><br><br>
Try deleting the AvMediaMasterCtrlClass from under WinNt\Downloaded Program Files\ and fire up the SA again. This will force the updated media master control to download from the server again and register itself (i.e. you'll get the little certificate asking if you trust us or not). If you have ActiveX controls enabled for IE, that should do the trick...
the actual name of the file (as opposed to what you'd see in file explorer) is AvMediaMasterCtrl.ocx and avMediaMasterCtrl.oca... you'll also see a couple of avBrowserContrl files, but these all show up in the explorer under the "AvMedaMasterCtrl Class" heading. Search the HD for the ocx... if it's not on there anywhere you must be blocking ActiveX control somehow or another.
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