redirect from Cisco ICD doesn't go to correct mail
We have a customer who has Call Manager, Unity and ICD. The ICD script has an option to press 1 to get transferred to voicemail. The call goes to Unity ok but doesn't go to the mailbox that was set up for the directory number configured on the Route Point.<br><br>Eg route point directory number is 3454 (and voicemail number 3454) which goes to ICD queue. ICD script is configured with a redirect to voicemail number 1901 which is the 1st voicemail port directory number in Call Manager. On Unity there is a voicemail subscriber set up with extension number 3454. Call ends up in Unity but not to the 3454 mailbox.<br><br>As a test I put a forward all on the route point directory number 3454 to 1901 and this then goes straight to the correct mailbox in Unity.<br><br>Any ideas anyone?<br> <br> <br> <br><br><br>
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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