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Redirect to HICOM when IP Phone is busy

Hi,

In our installation we have a Siemens Hicom and a E1 Trunk line to a Cisco Router 3640 GW.

We are using CCM 3.2(2)c SP E.

Everything is working fine.

But when an IP Phone is busy or in case of the IVR Route-point the call will be disconnect by the GW or the callmanager and redirected to the Siemens Hicom Attendands.

(It doesn´t matter if call waiting is activated or deactivated)

Does anyone has an idea regarding this issue.

Bye August

1 REPLY
Anonymous
N/A

Re: Redirect to HICOM when IP Phone is busy

I would suggest you to run through once again the Call Manager and the Gateway configurations. You could find a catch in which configuration is redirecting the callls to the Siemens Hicom.

Useful link:

Cisco CallManager

http://www.cisco.com/cgi-bin/Support/browse/psp_view.pl?p=Software:Cisco_Call_Manager&s=Implementation_and_Configuration

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