Redirecting callers to voicemail if no agents are logged in
I have found a question in the forum, that is exactly the same problem I have now. I am using ICD and I know how to send callers to voicemail if no agents are available, but my question is "How do I send callers to voicemail if no agents are logged in?" There is a difference between "logged in" agents and "unavailable" agents. If agents are logged in and unavailable, I want calls to go into the queue. If there are no agents logged in, I want calls to go to voicemail directly.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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CUCM Database Replication is an area in which Cisco customers and
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