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New Member

redirecting fail...

I'm testing my IP IVR with CISCO IPCC configured with CCM 3.3. according to my customer's request who would try to use CISCO IPCC.

But I've encounterd a problem. When redirecting a incoming call on Route point to IVR port (configured as CTI port on CCM) which is idle, I'm getting redirecting fail because destination was busy. But that CTI port was IDLE.

What could cause this redirecting fail?

Is this CCM's bug?

As I know, there is no required additional license for 3rd party IVR integration.

Help me, please.

New Member

Re: redirecting fail...

Yes, It does look like a bug. Try this bug:CSCdt59215

New Member

Re: redirecting fail...

Thank you so much for your comment, Bily.

I don't have enough knowledge about partition & calling search space.

I'm calling a DN representing 2E1 VG using my call generator which is connected to this VG.

Of course all routing points & IVR ports are registered in the same partition and calling search space. But VG has a different calling search space and several partitions including my IVR's partition.

Here, should I assign the same calling search space to VG?

Please give me your guidence. Thanks.