Redirecting via DNIS with CRA script

[trailman73]

I am trying to write a CRA script that will do the following:

1. A customer calls a 800 number that points to a CRA script.

2. The script recieves the customers phone number without the customer entering it in (using DNIS)

3. The script queries a SQL data base

4. It finds a match and transfers the customer to the sales person's extension that is tied to the phone number.

Any direction would be great. I can attatch to the SQL database and do the query, but I am a bit lost on how to extract the phone number?

Thanks,

Geoff

[abdulr]

You can use Call Contact Step in ICD Script to get the ANI and DNIS numbers. Based on the DNIS number you can do a DB Read and DB Get from the SQL database to check on the customer entry in the database.

We have implemented similar soltuions for few customers and it is working great.

[trailman73]

Thanks for the reply. I looked into the Call Contact step you had mentioned, but from what I can read it is only in CRA 3.0. Unfortunately I have CRA 2.2(5), I really did not want to do the upgrade because I am getting to go to CCM 3.3 and I have read that CRA 3.0 has problems with it. Have you seen anything for CRA 2.2?

Geoff

[adignan]

CRS 3.03a is now out and it is working well with CallManager 3.3. 3.02 did not work with 3.3 at all.