You can use Call Contact Step in ICD Script to get the ANI and DNIS numbers. Based on the DNIS number you can do a DB Read and DB Get from the SQL database to check on the customer entry in the database.
We have implemented similar soltuions for few customers and it is working great.
Thanks for the reply. I looked into the Call Contact step you had mentioned, but from what I can read it is only in CRA 3.0. Unfortunately I have CRA 2.2(5), I really did not want to do the upgrade because I am getting to go to CCM 3.3 and I have read that CRA 3.0 has problems with it. Have you seen anything for CRA 2.2?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...