We are in the process of implementing a new IVR with Service Control Interface. We would like to loadbalance calls using the object TrunkGroup.TrunksIdle. Our prelimnary tests with an ICM script and Call Tracer show that this information refreshes every 45 seconds, but we would like this to be lower. Does anyone know if this refresh rate is a function of the IVR or the ICM? And if it is the ICM, does it require a registry change or something else?
A question about your Service Control implementation: when the Service Control dialogue ends for a particular call, is the IVR sending trunk and trunk group information back to the ICM? As I recall, in my last Service Control implementation, the updates to the trunk real-time data were in the ten-second range, and we didn't need to set any Reg keys to do it.
Double-check your VRUCAP logs at the VRU PIM side to ensure that the trunking information is being included when the Service Control dialogue ends for a particular call.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.