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Registration issues with vtech vcs754 3ed party SIP conference device

I am able the configure the device and it registers to cucm v 10.5. The registration status changes in about 2 minutes to un-registered. If I reboot the VCS754 it will register to cucm again but, as before, only stays registered about 2 minutes.

I have not found any .cop files or firmware related to these VTech VCS754 units that I can install to call manager.

Has anyone had success with this unit?

Thank you!

 

Here is a screen shot of the web gui on the device, configured for call manager and the end user and device configs:

vcs754gui.JPGcucm_enduser_vcs754gui.JPG

 

cucm_device_vcs754gui.JPG

1 REPLY
VIP Purple

Re: Registration issues with vtech vcs754 3ed party SIP conference device

You won't find any Cisco COP or firmware files for these as they are not Cisco devices, and are a 3rd Party SIP device.  

It's interesting that the manufacturer of these devices (vtech) doesn't list Cisco as one of their "supported" platforms.

But, for some basic troubleshooting of your issue, I'd start with checking that the vtech device is up to date with its firmware (available from vtech) and that any firewalls between the phone and your CUCM are configured to allow full communication between the two (2 minute connections sounds a lot like a firewall timeout).

Wayne
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