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Remote access

When calling in remotely to check voicemail I am able to call any number which has a voicemail or Automated Attendant. However, once I enter my information I still have to press another key to actually enter my mailbox. If I don't then I get to leave a message for ______ press 1. Is there a work around for this or do I have to press another key?<br><br>

4 REPLIES
Gold

Re: Remote access

Once you call the system you can hit * at the opening greeting to be prompted for a mailbox number. After than you enter your password and you are in the mailbox just as if you are at your desk. Is this what you are looking for?

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

Anonymous
N/A

Re: Remote access

Yes, that is what I am trying to do. However, it does not put me right into my mailbox. I first a greeting saying to leave a message press 1. This is after I have entered my number and pin. If I then press another key I will then be put into my mailbox.

Gold

Re: Remote access

This is working as designed. If you call a subscribers phone, get forwarded to voicemail and then authenticate as yourself the system will ask you to press 1 to leave a message. You either need to sign in from the opening greeting (i.e. calling the system directly from the outside) or call your own mailbox if you don’t want this prompt.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

Anonymous
N/A

Re: Remote access

That answered my question. Thanks again.

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