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Remote change of Greetings

Unity 2.4.6 Build 126, TSP 1.0.0.32, CM 3.0(10).<br><br>Our current install is for a college. At times, they need to change their opening greeting (or initial greeting) to, for instance, an inclement weather greeting. They would like to do this remotely, by phone preferably. Does Unity support this yet? <br><br>Matt Slaga <img src="/images/icons/wink.gif"><br>Dimension Data US<br><font color=red>MCNE</font color=red>, <font color=blue>MCSE2k</font color=blue>, <font color=purple>CCNP/DP Unity Systems Engineer</font color=purple>

5 REPLIES
Anonymous
N/A

Re: Remote change of Greetings

No, not yet... and it wont be in 3.0 either. It's on the plate for 3.1 or 3.2 I think (at least on the last set of features being proposed).

The only way to work around this in the meantime is to use a subscriber for the opening greeting instead of a call handler and log in as that user to change the greeting. Kinda goofy but it works and I know a number of sites have used this.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

New Member

Re: Remote change of Greetings

Suppose they did have access to the system web page remotely, how would you recommend doing something like this?

I suppose you could create additional call handlers with extensions for each possible inclement weather greeting. Under the call transfer actions each greeting could be selected as a transfer number.

btw- I noticed there was a previous response to a question identical to mine. I apologize, I searched but didn't quite have the context correct.




Matt Slaga
Dimension Data US
MCNE, MCSE2k, CCNP/DP Unity Systems Engineer

Anonymous
N/A

Re: Remote change of Greetings

Assuming you couldn't use TRAP (i.e. fire wall issues, proxy servers etc...) and you didn't want to use the subscriber stunt (which is the easiest) then I'd probably record the greetings in question as WAV files on the local server and simply use the media master to past them into the opening greeting. You can do this remotely even if you can't use TRAP using the "paste from file" option (similarly you can dump greetings out to a WAV file). Seems to me this would be easier than creating different call handlers for each...



Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

New Member

Re: Remote change of Greetings

What do you think of this scenario:

Create the dummy subscriber and set it's greeting as the opening greeting as you have said before. The standard and closed greetings play regular pre-recorded messages, but set the alternate greeting to be the "snow day" recording. This greeting could be enabled from a PSTN caller and recorded according to what they need stated. After the snow day, the standard greeting could then be enabled locally or remotely.


Matt Slaga
Dimension Data US
MCNE, MCSE2k, CCNP/DP Unity Systems Engineer

Anonymous
N/A

Re: Remote change of Greetings

That's definitely how I'd do it (and how most folks that need this type of functionality do it for now). Lots easier than wrestling with remote access.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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