Sorry with the same issue again about the remote voice retrieval, I got it working the way you instructed me but here is the request to do differently if we can:<br>...................<br>(Cut and paste from customer's email)<br>- Set up x8299 as a common extension we can dial to get voicemail. (This would be in addition to being able to dial our own extensions and pressing "*", as you set up last time--we want to keep this).<br><br>- I like the feature of being able to get our voicemail by calling our own extension and pressing "*". However, it seems a little weird that after dialing your own extension, you are prompted to enter your extension number again--when you just dialed it. Can we fix this?<br>...................................<br>Apparently customer wants to set up a particular number for everybody to dial in then enter their own extensions to retrieve the voice mails. Can we do this ? Thanks for help.<br><br><br><br>
They have a block of DID lines - 70 numbers - only used up to 30. Should I use one of the available numbers, say 8299, then do "Forward if busy/Forward if no answer" to voice mail port (DN=9000) ? Thanks for help.
Something like that. I would use a DID value that does not have a physical phone tied to it. You can create a phantom extension in CallManager and call forward all that phantom phone to the first port of Unity. That's one way I can think of getting a non-extension associated DID number to Unity. There might be other ways too. The point is, that the DID number that you call, really doesn't have to be a "real" phone. Make sense?
Thanks for your patience, Steve. I forgot to mention that those DID lines are coming in from a T1-PRI connected to PSTN. They're terminated at our gateway (3640 router). So can I use one of those DID numbers ? Duc Vu.
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