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Removing Voice Mail Attachments To Outlook

Hi:<br><br>I have many end users, who after our go live, do not wish to have the voice mail attachment to their Outlook. I understand that is the benefit of UM however most people to not wish this feature in our org.<br><br>What is the most simple, yet correct, way to do this _after_ an install and go live?<br><br>Thanks,<br>Erik<br><br>Erik L. Vesneski<br>Internal Network Manager<br>www.epicentric.com

6 REPLIES
Anonymous
N/A

Re: Removing Voice Mail Attachments To Outlook

I'm not sure what you're asking... these folks don't want to have voice mail? Are you talking about something different besides simply removing them as a Unity subscriber?

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Removing Voice Mail Attachments To Outlook

Hi:

Sorry, I meant to say:

The users would rather have their voice mail that comes into their Outlook application disabled. They do not want to hear their voice mail through their computer but rather have it only through their phone not as wav files in their MS Outlook.

Tanks,
Erik

Erik L. Vesneski
Internal Network Manager
www.epicentric.com

New Member

Re: Removing Voice Mail Attachments To Outlook

So what you want is to create these folks as Voice Mail only subscribers.
You will have to delete them from Unity and add them back in again as new subscribers. You cannot import them.
Since we use Exchange as the place to store all messages, this will create new mailboxes for them. You will need to make sure that the alias is different. The newly created subscribers will show up in the Exchange GAL. You can hide them from the GAL is you want. If you hide them in Exchange, there are some registry changes to be done on Unity.

Gold

Re: Removing Voice Mail Attachments To Outlook

You only need to add a key to the registry if the system was upgrade from a pre-2.4.6 version of code. Check out this post if you are doing that:
http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=unityent&Number=2203&Search=true&Forum=All_Forums&Words=hidden&Match=Entire Phrase&Searchpage=0&Limit=25&Old=allposts&Main=2169

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

Anonymous
N/A

Re: Removing Voice Mail Attachments To Outlook

Couldn't you just create an Outlook rule to hide all messages from Unity?

Anonymous
N/A

Re: Removing Voice Mail Attachments To Outlook

Not if they want MWI on the phones. Unity depends upon the subscriber's Exchange inbox for enabling/disabing MWI. If you hide or move those messages, it will probably happen before Unity trucks out to the Exchange inbox to see the new voice mails.

Steve Olivier
Software Engineer
Cisco Systems

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