As far as I know that's not possible. There was a bug CSCsk99117 where Intercom was before the Corporate Directory and the workaround was to downgrade the phone load. Other than testing with a different phone load I believe it's not possible... but if someone has a solution it will be good to know!
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These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...