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New Member

Reorder Tone not working!!

I am dialing a phone number that should give me the reorder tone "Were sorry you call cannot be completed as dialed..." but Instead of getting that, I get a fast busy. This would be going out a CAS t1 line setup for MGCP. Any thoughts?

I have an ISDN PRI line we use for local calls, when I force this number to dial out the PRI line I get the reorder tone...

4 REPLIES
New Member

Re: Reorder Tone not working!!

Jeff,

OK, the "fast busy" you describe as hearing is reorder. It sounds as if you are wanting to hear the telco intercept "Were sorry you call cannot be completed as dialed..."

Odds are the telco is sending you a Progress Indicator letting CM know the number is not avaialble. Look at the traces/debugs to first determine that you are making it off the IP network, then if you are look at the disconect cause code for further info about the call.

You may also find this of interest:

No Busy Tone or Announcement Message Received when Placing VoIP Outbound Calls

http://www.cisco.com/en/US/partner/tech/tk652/tk653/technologies_tech_note09186a0080111b58.shtml#voipout

New Member

Re: Reorder Tone not working!!

Here is a Trace from this call Any other suggestions?

CRCX 21986 S1/DS1-1/2@CSPCO-VG200 MGCP 0.1

C: A0000000020038c0

X: 1

L: p:20, a:PCMU, s:off

M: recvonly

R: DT/oc

S: DT/sup(addr(1,7,2,0,7,2,9,2,8,3,8))

Q: process,loop

|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:17.447 CCM|StationInit: 000000168 OpenReceiveChannelAck Status=0, IpAddr=0xa01a8c0, Port=32262, PartyID=33637713|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:17.447 CCM|MediaManager - wait_AuConnectInfo|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:17.447 CCM|MediaManager - wait_AuConnectInfo - recieved response, fowarding|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:17.447 CCM|MediaCoordinator - wait_AuConnectInfoInd|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:17.447 CCM|MGCPHandler send msg SUCCESSFULLY to: 158.114.52.24

MDCX 21988 S1/DS1-1/2@CSPCO-VG200 MGCP 0.1

C: A0000000020038c0

I: 6177

X: 1

L: p:20, a:PCMU, s:off

M: sendrecv

S:

v=0

o=- 24951 0 IN EPN S1/DS1-1/2@CSPCO-VG200

s=Cisco SDP 0

t=0 0

c=IN IP4 192.168.1.10

m=audio 32262 RTP/AVP 0

|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:22.666 CCM|StationInit - InboundStim - KeepAliveMessage - Send KeepAlive to Device Controller. DeviceName=SEP000BBEAD40FF, TCPHandle=000000168, IPAddr=192.168.1.10, Port=52694, Device Controller=[2,89,151]|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationInit: 000000168 OnHook.|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 CloseReceiveChannel conferenceID=0 passThruPartyID=2014551. myIP: a01a8c0 (192.168.1.10)|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 StopMediaTransmission conferenceID=0 passThruPartyID=2014551. myIP: a01a8c0 (192.168.1.10)|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 SetLamp stimulus=9(Line) stimulusInstance=1 lampMode=1(LampOff).|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 StopTone.|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 ConnectionStatisticsReq directoryNum=8093 callIdentifier=33568959 statsProcessingMode=0(clearStats)|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 SetSpeakerMode speakermode=2(Off).|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 ClearPromptStatus lineInstance=1 callReference=33568959.|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 CallState callState=2 lineInstance=1 callReference=33568959|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 SelectSoftKeys instance=0 reference=0 softKeySetIndex=0 validKeyMask=-1.|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 DisplayPromptStatus timeOutValue=0 promptStatus='€' content='Your current options' lineInstance=0 callReference=0 ver=0x80000004.|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 ActivateCallPlane lineInstance=0.|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 SetLamp stimulus=9(Line) stimulusInstance=1 lampMode=1(LampOff).|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 DefineTimeDate timeDateInfo=? systemTime=1050420450.|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|StationD: 000000168 StopTone.|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|ConnectionManager - wait_AuDisconnectRequest(33568959,33568960): STOP SESSION|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|ConnectionManager - storeMediaInfo(33568959): EXISTING ENTRY DISCOVERED, tail == 10|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|ConnectionManager - storeMediaInfo(33568960): EXISTING ENTRY DISCOVERED, tail == 10|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|MediaCoordinator - wait_AuDisconnectRequest|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|MediaCoordinator - wait_AuDisconnectRequest - sending disconnect to MediaManager(4373)|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|MediaManager - wait_AuDisconnectRequest|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.166 CCM|MediaManager - wait_AuDisconnectRequest - StopSession sending disconnect to (70,4373) and remove connection from list|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.182 CCM|StationD: 000000168 CloseReceiveChannel conferenceID=0 passThruPartyID=2014551. myIP: a01a8c0 (192.168.1.10)|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.182 CCM|StationD: 000000168 StopMediaTransmission conferenceID=0 passThruPartyID=2014551. myIP: a01a8c0 (192.168.1.10)|<:CSPCO><:158.114.52.35><:2><:192.168.1.10><:SEP000BBEAD40FF>

04/15/2003 09:27:30.182 CCM|MGCPHandler send msg SUCCESSFULLY to: 158.114.52.24

MDCX 21990 S1/DS1-1/2@CSPCO-VG200 MGCP 0.1

C: A0000000020038c0

I: 6177

X: 1

M: recvonly

S:

New Member

Re: Reorder Tone not working!!

Jeff,

I had a similar issue with 3.3(2)spB and a 6608 E1 blade (MGCP). I found I hit CSCdx69047; The TAC announced a fix in 3.3(3) - currently scheduled for June 5.

Hope this helps

/David

New Member

Re: Reorder Tone not working!!

Ok this sounds exactly what I have... but what is Overlap Sending?

Condition:

----------

The call manager is configured as Overlap Sending. The gateway used is an MGCP

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