Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.


Reply to Voicemail from Outlook doesn't work

First subscriber gets a voicemail from second subscriber. Now first subscriber tries to reply to the voicemail from Outlook, but the reply button doesn't respond (a new window doesn't open). No errors logged in local machine evtvwr or Unity evtvwr. However first subscriber can click forward button and new window opens and forward the voicemail. First subscriber can reply/forward the voicemail from phone conversation.

I am not sure if this is happening for all users, but is definitely with one of them there. Unity 4.0.2 !!

Cisco Employee

Re: Reply to Voicemail from Outlook doesn't work

Can that first subscriber record a new voice mail from their Outlook? When they forward the voice mail, can you append a voice annotation to it (i.e. is the custom VMO form coming up on the forward or is it just forwarding it as an email with a WAV attachment)?

New Member

Re: Reply to Voicemail from Outlook doesn't work

Can you provide some more information...

What is the Outlook version?

What is the ViewMail version?

What Windows OS is this?

Is sub 1 not able to reply to only voice mails from sub 2 or even emails?

Is subs 1 not able to reply to voice mails from other subscribers as well?