*Reporting and configuration Question*

[gmorrow]

I have 2 questions that i'm hoping someone here can answer. First off i am running Call Manager 5.1.2 with CDR enabled

Question 1 - Is there a way to run a report that shows all the users/directory numbers setup in Call Manager? I can't seem to find one.

Question 2 - Our receptionist has 5 lines that ring in during her normal business hours. They have meetings maybe once or twice a month and she would like to have a button she pushes so all calls go to voicemail for the time of the meeting. Is there a way to set it up so that all those calls will go to voicemail? I tried the Call Forward all and that did not work.

Thanks,

Greyson Morrow

[Rob Huffman · Accepted solution]

Hi Greyson,

Here is a method to list all the DN's in CCM;

Route Plan Report

The route plan report lists all assigned and unassigned directory numbers (DN), call park numbers, call pickup numbers, conference numbers, route patterns, translation patterns, message-waiting indicators, voice mail ports, and Cisco CallManager Attendant Console pilot numbers in the system. The route plan report allows you to view either a partial or full list and to go directly to the associated configuration windows by clicking the Pattern/Directory Number, Partition, or Route Detail fields.

In addition, the route plan report allows you to save report data into a .csv file that you can import into other applications. The .csv file contains more detailed information than the web pages, including directory numbers for phones, route patterns, pattern usage, device name, and device description.

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008037e9ab.html

Currently Cfwdall is only supported for Line 1 on the phone. The only method available to Cfwdall Line 2 etc. is to do it from ccmadmin or the ccmuser web access page.

There is also a third party product called;

IPPhone callForwarder

This new version brings to the user the ability of defining and setting the call forwards from the IP Phone. When selecting the IP Phone callForwarder service, a menu with all available lines will appear. After selecting the line the user wishes to set the forward on, a new menu containing the forward definitions will show on screen. Only those forwarding parameters definied by the Administrator will be displayed. These parameters will show the actual forward destination. The user can then set any of these callForwards.

From this good link;

http://www.myvoipsource.org/index.php?option=com_content&task=view&id=47&Itemid=85

There is a feature/bug request open for this problem CSCdr03425 (Thanks Neeraj!). This bug is still outstanding:(

Hope this helps!

Rob