Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Reporting on user menu selection in IVR

I have an IVR script that presents a menu with four options for a caller to select from to be directed to the appropriate department. I need to find a way to report on how many calls were handled by this script and a percentage breakout or count of calls sent to each option on a daily, weekly and monthly basis. We are using the IPCC system with ICM 4.6.2 and IVR 2.2(4). Any ideas/suggestions?

1 REPLY
Bronze

Re: Reporting on user menu selection in IVR

Guess, you are talking about the IVR service level Reporting. Get more info on it at: IVR/VRU Service Level Reporting

http://www/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008009492d.shtml

126
Views
0
Helpful
1
Replies
CreatePlease to create content