I have an IVR script that presents a menu with four options for a caller to select from to be directed to the appropriate department. I need to find a way to report on how many calls were handled by this script and a percentage breakout or count of calls sent to each option on a daily, weekly and monthly basis. We are using the IPCC system with ICM 4.6.2 and IVR 2.2(4). Any ideas/suggestions?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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