Reporting utilities for CME

[malberttoo]

Greetings,

I'm a newb to CME, and was wondering what is available for reporting on the system, specifically: calls made from extensions (time and number dialed) and calls made TO extensions.

If I can't do this natively or with a cisco product, does someone know of any third-party solutions or have any advice on how to accomplish this?

In case it matters, I get dial tone via a PRI T1.

Thanks,

Michael

[smalkeric]

CiscoWorks Voice Manager can be used for this.

http://www.cisco.com/en/US/products/sw/cscowork/ps2432/products_user_guide_book09186a00804c172f.html

[Aaron Harrison]

Or see StoneVoice (Billy is their silly named app) who do an eval version if you're interested...

www.stonevoice.com

Aaron

[malberttoo]

Thanks to you both for suggesting these resources!

[Aaron Harrison]

No problem - please rate posts you find helpful :-)

Aaron