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Rerouting a call after reaching destination Label

I am running ICM 4.6.2 w/ CM 3.1.4b. I was wondering if there was a way to pull a call back from an agents phone, before it hits voice mail, and reque the call keeping a call variable

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Re: Rerouting a call after reaching destination Label

Hi,

If you check the Agent Desktop Settings in the Configuration Manager, you can set the " Ring No Answer " timing. Make sure you set it to a value lower in the Agent Desktop Setting than the one set in the Call manager. That way the call will be pulled back to ICM before CCM transfers it to the voicemail.

Refer to this document for more information

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/products_tech_note09186a008014dfd9.shtml

Hope that helps

Aslam.

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