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reserve status

Does anybody know what reserve mode means? Sometimes I find the agent will automatically go to reserve mode. I have no clue yet. The system is IPCC express 3.03

Thanks

1 REPLY
Bronze

Re: reserve status

Hi,

IPCC Express marks the agent as reserved, when it selects the agent to deliver a call. On the select step, once the agent is selected, he is put into the reserved state and IPCC looks for any other steps you might have configured after selecting the agent after finishing those steps, the agent selected ( or marked as reserved ) gets the call.

I guess this state shouldnt be there for a long time and most of the times we dont see it at all.

HTH

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