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New Member

Restore Deleted Message

How can I restore a deleted voicemail message? The message is still listed under deleted messages when checking voicemail.<br><br>(Unity 2.4, "Deleted messages are copied to the deleted items folder" is not checked) <br><br>

New Member

Re: Restore Deleted Message

You should be able to recover the deleted message using Outlook. Click on the Deleted Items folder, then 'Tools' and 'Recover Deleted Items'.



Re: Restore Deleted Message

Not sure what you mean by the deleted items are still offered over the phone... our converstation doesn't list deleted messages, it only lets to empty the deleted items folder if you need to (upcoming versions of 3.x will let you delete JUST voice mail messages from this folder).

If you don't have the option set in the COS to send deleted messages to the deleted items folder and you deleted them over the phone, those messages are gone forever... they can't be recovered. If you have the option set you can go into the deleted items folder from an Outlook client and get them back that way.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)

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