Cisco Support Community
Community Member

Retrieving individual voice messages in Unity 3.1.5

Is there a way to retrieve individual voice mail messages from the database in Unity 3.1.5? Or is there a way of adjusting how long individual messages can be kept without being deleted? I want to be able to back up and keep individual messages for long-term storage, if possible.

Cisco Employee

Re: Retrieving individual voice messages in Unity 3.1.5

The messages are stored in Exchange itself so you can use tools that allow this type of thing for Exchange - You can, of course, just fire up Outlook for a particular user and move messages into a local folder for safe keeping if you need to or you can use ExMerge (from Microsoft) to get individual mailboxes - although getting individual messages is tricky at best.

As for aging messages and exercising some control over the subscriber's mailstore usage and finding out hwo folks are using the message store and the like, check out the Message Store Manager on - it lets you setup agents for deleting/archiving messages basedon rules and the like as well as providing very detailed reports about message store usage for individual users and groups - it should get you most of what you need here.

Community Member

Re: Retrieving individual voice messages in Unity 3.1.5

Thank you. This was very helpful. Unfortunately, I am not doing UM -- just voicemail, so the Outlook option is not viable. I will look into ExMerge though. Do you have a link to Microsoft for this utility?

CreatePlease to create content