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Returning Call Message from Definity G3

Hi, I have this scenario:

Webattendant--CM--H323GW---CAS---Definity----Phone

When the WA transfers a call and the analog phone from the definity side is busy it is forwared back to the WA. The operator has no way to know if this is a returning call or a new one.

The definity switch had only CAS signalling available so we don't have caller id between the callmanager and definity, so it gets annoying for the operators and for the person being transfered.

We are installing a software on the definity so it can support PRI signalling so we can exchange calling names.

My question is: is it possible with PRI to see messages like "returing call from ext.xxxx"?

Thanks,

2 REPLIES

Re: Returning Call Message from Definity G3

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

New Member

Re: Returning Call Message from Definity G3

i would say yes depending on how the definty is returning the call. is it a forward busy/ forward rna. if you have some more details how the definty and the cm is setup i can test it for you.

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