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Community Member

Ring-Back feature on IP Phone when on HOLD

Does the CM provide a feature for ring-back (re-ring) of calls on hold when the hold time exceeds a threshold? Is the feature assignable by set, class of service, or system? Is the ring-back interval set individually or as a system-wide timer?

TIA,

4 REPLIES
Silver

Re: Ring-Back feature on IP Phone when on HOLD

Current Callmanager versions do not support this feature, and this is what many customers do want.

CallManager Express does support it, and it can be set on a per-line (or, ephone-dn) basis. This link gives you more details on the feature.

http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123newft/123t/123t_7/cme31sa/cme31atd.htm#wp2178058

Thanks,

Partha

Community Member

Re: Ring-Back feature on IP Phone when on HOLD

Thank you for your quick answer. Do you know if 4.0 supports this feature ?

Thanks,

Silver

Re: Ring-Back feature on IP Phone when on HOLD

I do not think that CCM 4.0 has this yet.

An alternate to your holding a call would be to Park the call. You can adjust the "Call Park Reversion" Timer to set how long the call will remain parked before buzzing you back. That's the best that can be done now.

Community Member

Re: Ring-Back feature on IP Phone when on HOLD

CallManager 4.0 does not support this feature. Last time I had an SE check for me, the answer that came back was possibly in 2005, it might be added.

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