We have a small call center running ICD 3.0(1) with CCM 3.2. We have a strange situation whereby a caller presses 3 for support option then hits an agent who is on another call and the call just rings and rings and the caller never gets yanked back into the queue. We have the ring no answer settings all correct and all the ICD ext are set correctly. Anyone know if this a curent bug???
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...