Ring no answer on ICD

[alan-white]

We have a small call center running ICD 3.0(1) with CCM 3.2. We have a strange situation whereby a caller presses 3 for support option then hits an agent who is on another call and the call just rings and rings and the caller never gets yanked back into the queue. We have the ring no answer settings all correct and all the ICD ext are set correctly. Anyone know if this a curent bug???

[s-doyle]

Here are some useful links regarding the ICD configuration of Ring No Answer.

Cisco IP Integrated Contact Distribution

Ring-no-answer Setting For Interactive Call Distribution Agents

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00800ffe93.shtml

Configuring Ring-No-Answer Applications

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_administration_guide_chapter09186a0080114ad8.html#xtocid6