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ring on second line

Can we get ring on second line if the call is forwared from the first? The reason of this is that receptionist has a 7960 phone and has 6 lines , she has to keep watching the line to see wheather there is a second call coming or not, otherwise she'll miss the call.

Thanks

2 REPLIES
Bronze

Re: ring on second line

You may just want to re-order the numbers so that the line that is going to get forwarded is not the first line appearance.

Rick

Gold

Re: ring on second line

With CallManager 3.3(2) and above, you can configure each directory number on a phone with specific ringing behaviors (ring, ring once, beep, flash only, silent) both for when the phone is off-hook or on-hook. Look toward the bottom of the directory number configuration page, and try setting all of her directory numbers to ring once if the phone is busy.

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