Customer is running CCM 3.3(3) on an ICS 7750. On each phone, we have their primary directory numbers (5xx range) setup as a normal extension and added a second line appearance in the 4xx range. The second line appearance is used as an auto speakerphone, kind of like an intercom. We have the 4xx numbers set to "ring once" and auto answer with speakerphone. So when the receptionist transfers a call to a user's 4xx extension, it rings their phone once then goes to speakerphone.
So, the call flow is like this:
Receptionist answers call.
Receptionist presses transfer.
Receptionist dials the 4xx extension.
4xx extension rings once and autoanswers.
Receptionist announces call and says "John, I have a call for you."
Receptionist presses transfer again to complete the call transfer.
Customer wants the phone to still ring on the initial dialing of the 4xx extensions, but then when the receptionist presses the transfer button again to complete the call, they want to hear another "ring once" ring as an extra notification that there is a call on speakerphone.
Any suggestions? I'm not sure if going to CCM 4.x or 5.x would have any features that could do this. I know there are 3rd party IP Phone services that give intercom functionality, but are there any built-in features that CallManager has that will accomplish this?
I'm not sure how much that link will help me. What I got out of that link was how to block and allow certain types of call transfers.
What we are trying to accomplish I guess is to eliminate the need for a second line appearance that auto answers. So, if an IP phone calls another IP phone's primary DN, it will auto-answer on speakerphone. But, since they have DIDs and the outside callers have the ability to dial off of a Unity call handler greeting, when outside callers trying to call an IP phone, it should ring the phone instead of auto-answering. The other issue we have is that when they CFwdAll their primary DN to voicemali (like a do-not-disturb button), other IP phones can call the 4xx extension. They are running CCM 3.3(3)sr3, and not sure if that version will allow CFwdAll on the other line appearances on a phone.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...