I am having an issue which I believe would be related to Unity. When user 1 calls an extension from our Auto Attendant, user 2's phone goes silent, and there is an extremely long pause before the Unity voice mail picks up. Is there anyway the phone can ring, or at least have some sort of sound playing before the voice mail picks up so that user 1 doesnt think that she/he has been disconnected?
This is very unusual. Are you certain the user recorded their greeting correctly, that it doesn't have a lot of silence at the beginning? You can force an immediate transfer to voicemail by dialing 'extension#2' at the autoattendant, all as one unit. For instance, if the user's extension is 131, dial '131#2' without waiting for further prompts. See if the long pause persists there. If it does, odds are the user didn't record their greeting correctly and they need to re-record it.
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