Hello,<br><br>I have Callmanager 3.09 and Unity 188.8.131.52 I recently upgraded to this. After the upgrade it seems to me that when you are in the AA from the main number and you here the system transfer the call, but the caller just experiences dead air. Is there a fix for this I checked to see if the AA was releaseing directly to the switch and it is. has anyone seen this before.<br><br>
Does the transfer actually happen? Does the IP phone that Unity transfers to actually ring? I was just trying to figure out if the caller just hears silence (even though the transfer really works), or if the transfer really doesn't work. We have seen both of these issues.
If it's the issue that the transfer does work, but there is just no ringback, then it's a combo CCM/IOS issue that has been addressed in CSCds11354 and CSCds87266.
If the transfer does not even work, then try inserting a comma at the end of the Unity transfer string to "slow" the transfer down.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...