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Ring Tones Unavailable on CME

I have a CME 3.2 in a 3745 running 12.3.11-T8. It was upgraded from CME 3.1 over a month ago. All worked well until about a week ago when the ring files became unavailable. When you hit Settings> Ring Type, all you get is the default two Chirps and a message across the bottom of the screen that says: "ring tones unavailable."

I restarted the telephony service, didn't help. I unplugged and plugged back in a phone, didn't work. I replaced the ringlist.xml, still didn't work. I rebooted teh router, stilldidn't work. The ringlist and all the raw files are in the tftp server Config. Where can I go from here to troubleshoot this? Any ideas on what to look for? Thanks.

Hall of Fame Super Red

Re: Ring Tones Unavailable on CME

Hi d.anthony,

It sounds like everything has gone back to default. This is probably a dumb question but are all your .raw ringfiles on the router flash? If not you will need to do the following:

on the router config enter the following commands

tftp-server flash:RingList.xml

tftp-server flash:Ringtone.raw (for each ring)

The ringtone.raw is the name of each of the ringtones being used.

Hope this helps!


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Re: Ring Tones Unavailable on CME

Thanks for the responsse. Yes, the .raw files are on the flash and also in the tftp-server configs along with the ringlist.xml file. It has the same setup as 23 other CMEs on this network, but this one just stopped working.